Tug Today.
Tug Tomorrow.

Each Tether Tug is handmade and from time to time there is a defect with the materials or manufacturing process.

What's Covered

If you purchased your Tether Tug from our website (www.tethertug.com) and it breaks due to product material defect we will replace it . 

We have had larger dogs (roughly 150 lbs) play with the toy without any problems. While we can’t guarantee it will withstand the play of every dog, we will guarantee the product.

If you purchase your Tether Tug pole from our website, www.tethertug.com and it breaks with-in the first year, we will replace or refund your purchase. All attachments are guaranteed for 30 days.

Simply email our customer service team at info@tethertug.com to inquire about a replacement or refund. Please send a picture of your toy with your email.

What's Not Covered

The Tug Tough Guarantee does not cover normal wear and tear that is expected with a dog toy nor destruction due to chewing and biting.

• Tether Tug is not designed or advertised as a chew toy.
• The Tether Tug pole will not withstand biting or chewing. 

Still Unsure? Get In Touch.

You can call or email us with any questions you have about your Tether Tug products. Click here to contact us today.