Need help choosing the right product for your pup? Have a question about our Tug Tough Guarantee? The Tether Tug customer care team is ready to help! Be sure to check out our super helpful FAQs or reach out to us pet enthusiasts in any of the following ways:


Send us an email at or complete the form on the right.


You can also call us directly at 888-458-5759. We are open during regular business hours Monday - Friday EST. However, you can leave a voicemail after hours or on the weekend. All calls will be answered in the order that they are received.


The Tether Tug Pack is very active in social media and we love interacting with our customers! Be sure to visit us on your favorite platform:

We understand not everyone is on social media, so if you want to share your Tether Tug experience and a photo or video of your pet please send us an email to Make sure to include your pet's name and we're your located!