Shipping & Return Policies
Domestic Shipping with USPS
As you might imagine, shipping a 5 ft tall dog toy around the USA can be a little challenging. We generally ship to US customers for a flat fee of just $7.99!
Occasionally, we do offer free shipping, so be sure to stayed tuned to our social media profiles for any sales, promotions and exclusive savings opportunities! You can find us on Instagram and Facebook.
We ship to our customers using USPS. When your order ships, you'll receive an email with a USPS tracking number and will be able to track the progress of your order through USPS.
If you order a replacement toy, those will ship USPS first class mail.
Our goal at Tether Tug is to ship your order the next business day. Sometimes we get really busy and it may take a day longer. If you want to ensure that your order ships the next day, please choose expedited shipping.
International Shipping to Canada
We can ship to Canada! We use USPS International Priority and the average cost is around $40 US dollars which the customer has to cover. An exact shipping fee can be calculated before you place an order. Please contact us by completing our contact form and be sure to include your full mailing address so that we can accurately calculate shipping cost.
You can also reach out to Pacific Pet, our Canadian distributor, and they might be able to ship a Tether Tug to you faster and cheaper. Click here to visit their website.
We cannot currently ship outside of the US and Canada.
International Shipping to Australia
Though we do not ship to Australia from the US, Tether Tug products are available through Best Friends Pets! Click here to visit their website and order your Tether Tug today.
International Shipping to the UK
Though we do not ship to the UK from the US, Tether Tug products are available through Pets at Home! Click here to visit their website and order your Tether Tug today.
Return & Warranty Information
If you recently purchased products from our website (tethertug.com) and would like to return all, some or one of the products in your order, please make sure that the:
- Product is in new, unused condition.
- Product was purchased from tethertug.com.
- Return request must be initiated within 14 days of receiving the product.
- Customer covers the cost of return shipping.
If your return qualifies, please click here to complete a contact form and begin the return process.
If the product was purchased through another retailer, returns must be requested through that particular retailer instead.
More information coming soon!