Shipping Information

• Free Shipping on All Orders Over $125!
• Getting a Tether Tug Kit? Each kit ships for a flat rate of $9.99. Bundle & Save: Add another tug toy with your kit to get free shipping instead.
• Just Shopping for Tug Toys? Order one and pay $3.99 for flat rate shipping. Buy two or more and get free shipping on any toy order over $35.

Domestic Shipping with USPS

As you might imagine, shipping a 5 ft tall dog toy around the USA can be a little challenging. We generally ship to US customers for a flat fee of just $3.99 - $9.99. 
Occasionally, we do offer free shipping, so be sure to stayed tuned to our social media profiles for any sales, promotions and exclusive savings opportunities! You can find us on Instagram and Facebook.

We ship to our customers using USPS. When your order ships, you'll receive an email with a USPS tracking number and will be able to track the progress of your order through USPS.

If you order a replacement toy, those will ship USPS first class mail.

Expedited Shipping

Our goal at Tether Tug is to ship your order the next business day. Sometimes we get really busy and it may take a day longer. If you want to ensure that your order ships the next day, please choose expedited shipping.

International Shipping to Canada

We can ship to Canada! We use USPS International Priority and the average cost is around $40 US dollars which the customer has to cover. An exact shipping fee can be calculated before you place an order. Please contact us by completing our contact form and be sure to include your full mailing address so that we can accurately calculate shipping cost.

We cannot currently ship outside of the US and Canada.

Return & Warranty Information

Consumer Returns

If you recently purchased products from our website (tethertug.com) and would like to return all, some or one of the products in your order, please make sure that the:

• Product is in new, unused condition.
• Product was purchased from tethertug.com.
• Return request must be initiated within 14 days of receiving the product.
• Customer covers the cost of return shipping.

If your return qualifies, please click here to complete a contact form and begin the return process.

If the product was purchased through another retailer, returns must be requested through that particular retailer instead.