Support

Installing the Tether Tug is Easy!

The first step is to install the 14" metal in-ground base. Using a rubber mallet, drive the metal base into the ground until an inch or two is still visible just above the ground. If using a metal hammer, place a block of wood or other solid durable item on top of the base so hammering doesn’t damage the top of the base.  Sharp edges on the top of the metal base can tear the Tether Tug and compromise the toy.  Once the metal base is in the ground, simply insert the Tether Tug toy into the base. The toy is now ready for play!

The pole slides into and out of the base to allow for mowing and stowing when playtime is over.  We recommend the base be installed deep into the ground to allow the mower to drive over it.

Watch our how-to video

Our Quality Guarantee

Each Tether Tug is handmade and from time to time there is a defect with the materials or manufacturing process. If you purchase your Tether Tug from our website, www.tethertug.com and it breaks due to product material defect we will replace it. However, this warranty does not cover normal wear and tear that is expected with a dog toy nor destruction due to chewing and biting.  Tether Tug is not designed or advertised as a chew toy.  The Tether Tug pole will not withstand biting or chewing.  

We have had larger dogs (roughly 150 lbs) play with the toy without any problems. While we can’t guarantee it will withstand the play of every dog, we will guarantee the product. If you purchase the toy from our website, www.tethertug.com and it breaks quickly, we will replace or refund your purchase. Simply email, help@tethertug.com to inquire about a replacement or refund. If you are not sure what size is right for your dog, we always suggest going up a size just to be sure, especially if your dog is close to the next size up or an aggressive focused player. 

What size do I order for my new puppy? 

First, congratulations on the new family member!  We recommend purchasing the size Tether Tug that will be appropriate for the adult size.  Pups grow so fast and a puppy will outgrow a small Tether Tug in weeks.  We recommend ordering a Braided Fleece Toy Attachment for puppies.  It is soft on their baby mouths and the Fleece is stretchy.  It will give them play and pull while they are growing into the Tether Tug pole.  

Have more questions?  Feel free to call us at 888-458-5759

Learn More

I have big strong dogs.  Will the Tether Tug hold up?

We have had larger dogs (roughly 150 lbs) play with the toy without any problems. While we can’t guarantee the Tether Tug  will withstand the play of every dog, we do stand by our product. If you purchase the toy from our website and it breaks quickly, we will replace or refund your purchase. Simply email, help@tethertug.com to inquire about a replacement or refund.

View Tether Tug Sizes

Who Should I Contact About Becoming a Distributor or Retail Partner?

Please email all sales inquiries to David at sales@tethertug.com. We look forward to working with you!

Learn More

 

Share your dog’s photos and videos with us!!

We invite you to share your photos or videos of your dog(s) having fun with their Tether Tug on our Facebook page. We love to see happy dogs and their Tether Tugs!  It is the highlight of our day!

Post to Our Facebook Page