Do you offer a warranty?
Each Tether Tug is handmade and from time to time there is a defect with the materials or manufacturing process. If you purchase your Tether Tug from our website, www.au.tethertug.com and it breaks due to a product defect we will replace it. However, this warranty does not cover normal wear and tear that is expected with a dog toy. Please email firstname.lastname@example.org to inquire about a replacement.
If you are not sure what size is right for your dog, we always suggest going up a size just to be sure, especially if your dog is close to the next size up or an aggressive puller.
We never want one of our toys to break, but we understand that since our toy is handmade, there will be a problem here and there. We stand behind our product and will replace the toy if the problem is due to a defect in our materials or process and within a reasonable amount of time (if you’ve had any dog toy last over 2 years, just be happy!)
The things we won’t cover under warranty:
Dogs chewing on the pole itself
Dogs being left unattended with the pole and causing damage
Tether Tug being damaged due to leaving the toy out during inclement weather
Normal wear and tear as expected with a tugging dog toy (frayed rope ends, stress marks or small abrasions near the base of the toy that don’t affect the function)
If you purchased the Tether Tug through a website other than tethertug.com. You will need to request return/warranty instructions from those vendors first as it is up that vendor how to handle your particular case.