Our Promise  

 

Do you offer a warranty?

We promise to do all we can to make sure you and your dog have a great experience with Tether Tug.  Each Tether Tug is handmade and from time to time there is a defect with the materials or manufacturing process. If you purchase your Tether Tug from our website, www.tethertug.com and it breaks due to a product defect we will replace it. However, this warranty does not cover normal wear and tear that is normal with a dog toy.  Please email info@tethertug.com to inquire about a replacement. 

 

The things we don’t cover under Tether Tug warranty:

  1. Dogs chewing on the pole itself.

  2. Dogs being left unattended with the pole and causing damage.

  3. Tether Tug being damaged due to leaving the toy out during inclement weather.

  4. Normal wear and tear as expected with a tugging dog toy (frayed rope ends, stress marks or small abrasions near the base of the toy that don’t affect the function).  

  5. If you purchased the Tether Tug through a website other than www.tethertug.com, you will need to request return/warranty instructions from that particular vendor first.  It is up to that vendor, per standard vendor agreement, how to handle your particular case.

 

Our Promise Paw Patch guarantees Tether Tug stands behind our toys and we will do our best to keep your dog active and satisfied with the Tether Tug pack of products.  So wherever you see the Promise Paw Patch remember Tether Tug's commitment to you and your dog(s).

 

 

 

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